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Frequently Asked Questions

Here you can find a list of frequently asked questions on our bestselling products. Please do not hesitate to call, chat or contact us if you have any other questions.

How to pair the MPG PremierPlay Wireless Earbuds?

Please refer to this youtube video for more detailed instruction-

For instruction manual please click here.

My MPG PremierPlay Earbuds has no sound at all when taken out from case.

Do the top of the earbuds blinking? Please remove the light blue transparent stickers on new earbuds in order for you to charge it. Please pair it to your smartphone as well as per below.

My MPG Premier Play Earbuds case showed 100%, but the earbuds unable to hold charge at all.

Please remove the light blue transparent stickers located on the 2 earbuds charging port ( turn the earbuds upside down and you will see it). Once you remove it, put back both earbuds into the case and let it charged. You should be able to charge it now.

I'm unable to pair my MPG Premier Play Earbuds

During the first time, you will need to pair it with your smartphone. 1st step is to take out both earbuds simultaneously from the case and insert it to your ear. Once done, go to your bluetooth setting and click search for MPG PremierPlay. Then click connect and it will pair automatically and a sound Connected will be played.

How to pair and use the MPG Premier Watch 5.0

Please refer to this youtube video for more detailed instruction-

For instruction manual please click here.

What are the support language for MPG Premier Watch 5.0?

The smartwatch support Chinese, English, German, Russian, Spanish, Portuguese, French, Japanese, Italian, Polish, Vietnamese language.

Can be the time and date be adjusted?

Yes. However, you can only do it through your smartphone connected to smartwatch and it'll sync automatically. There is no option to adjust it in smartphone itself.

What is the minimum requirement for MPG Premier Watch 5.0 smartphone app?

MPG Premier Watch 5.0 Apps (FitCloudPro) can be installed on Android 4.4 or above and IOS8.2 or above.

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